FAQ

Frequently Asked Questions:

What is your Shipping Policy?

All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days. View our shipping policy here 

What is your Return Policy?

 If you wish to return a product, you have a 30-day window from the date of purchase to initiate the return process. Please note that there will be a 25% restocking fee applied to the return, and the cost of shipping will be the responsibility of the customer. View our refund and return policy here

What if I want to create a custom order?

 If you want to create a custom order, please send an email to sales@directkitchenappliances about your inquiry, or give us a call at:

(726) 200-9801

What if I want White Glove Delivery? 

 If you want White Glove Delivery, please send an email to sales@directkitchenappliances about your inquiry, or give us a call at:

(726) 200-9801

We partner with Freight Club for our White Glove Delivery.

Why Direct Kitchen Appliances?

Direct Kitchen Appliances is an authorized retailer of every product you see on our website. Our goal is to make your product selection and entire purchase process as seamless as possible. We are so excited to get to know our customers and make sure they are taken care for every part of their experience with us.  

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